Frequently asked questions
Sterling Visa Credit card is a revolving Naira denominated Card designed to address customer’s needs for convenience and short-term loans. The bank assigns appropriate credit limit to cardholder after credit scoring.
Sterling salary account holders, Sterling bank HNIs customers, business owners and non-Sterling bank account holders
Visa Classic, Visa Gold and Visa Platinum – N1000 Visa Signature -N50000
Upon receipt of your completed application, if found eligible for a credit card, your new credit card will be delivered to your branch within 5 working days from the date all the necessary information is received.
To activate your Sterling Credit Card and generate a PIN of your choice, you must:
- Call our CustomerCare numbers on 01 – 4484481 – 5 for card activation.
- Once activation has been confirmed you are required to visit any nearest Sterling bank ATM to generate a four-digit PIN.
To generate your ATM PIN:
- Insert your card and input any four digits PIN of your choice, select the option ‘PIN CHANGE’ and then choose ‘ATM PIN’.
- Enter a new four-digit PIN (different from the earlier one entered) and re-enter same for confirmation
- Wait for the ATM to display “PIN CHANGE SUCCESSFUL”
| ATM withdrawal Fee | 3% |
|---|---|
| POS/WEB Fee (Local & International) | NIL |
| Monthly Fee | Annual Fee | |
|---|---|---|
| VISA Classic | N 50 | N / A |
| VISA Gold | N 50 | N / A |
| VISA Platinum | N 50 | N / A |
| VISA Signature | N / A | N 20, 000 |
2.5%
Upon approval of customer’s request, a credit limit is assigned to customer based on his/her income, current indebtedness and capacity to repay. The total amount utilized does not need to be repaid entirely each month, a monthly minimum payment as stated in your statement is required to keep the card functional and interest will be charged on the unpaid balance after the 45days interest free grace period.
Your Credit Card statement is generated every first day of the month and forwarded to your personal email address. If you do not receive your statement within 3 days from stated date, kindly contact customercare@sterlingbankng.com and your statement will be sent to you
The payment due date is 28th day of every month
The least amount you must pay by the due date is the “minimum repayment”, found on your monthly statement. This amount is usually percentage of the total utilized amount plus all fees and interest. e.g., if you withdraw N20,000 plus N600 charge, you are to repay at least 10% of 20,600 which is N2060.
You can choose to pay 100% amount due and no interest will be charged on the card but if you choose to pay at least minimum amount due, the remaining balance will be carried over to the next statement period with the applicable interest charge on it.
Interest is calculated on the outstanding balance on your credit card (i.e. after making the minimum repayment), interest is calculated on the unpaid balance.
Cardholder is expected to make at least minimum payment of total outstanding balance on or before the due date (30th of the succeeding month), late payment fee of N2000 flat will be charged to your card inclusive of interest. Your Visa Credit Card account will be force debited for repayment. If after 60days (two cycles), repayment is not made, system automatically deactivates your card.
Yes, you can have supplementary card attached to your card. You and your supplementary cardholder shall share a single credit limit.
If you notice any unauthorized transaction on your card, kindly call our Customer Care immediately on 01-4484481- 5 or email customercare@sterlingbankng.com
If you have any complaint, kindly contact your branch or call 07008220000 or email customercare@sterling.ng
You can make payments in several ways:
– Through Alternative Channels(Internet banking, mobile banking) to your visa credit card account.
– Complete a deposit slip with the card account number and pay over the counter. visa credit card account.
